Most Asked Questions at Sea Ranch Connect Support
My ONT or "outside box" has been installed, but I really don't like the location. What are my options?
We can have a Sea Ranch Connect technician meet with you to discuss what options we might have available. However, any change is likely to incur charges to the homeowner.
It looks like some of my neighbors have had their ONT or "outside box" installed, but I have not.
This could be due to an environmentally sensitive area near your home or underground boring may need to be done. If you would like to have this double-checked, you can email customer service or call (866) 270-1613 for more information.
If you are not presented with the appointment calendar during the order process you will be notified via email when your unit opens for scheduling—the website will offer the option to schedule a home install appointment if your unit is currently open. You can keep updated with our current install schedule.
When will I get conduit?
This is based on the unit that you live in. You may monitor the current schedule, located on the Home Conduit Installations map.
If you do not see your unit, please be patient as we update this schedule frequently. You can also keep up-to-date with what the crews are doing on our Project Status page.
Can I see the home gateway install schedule?
The most up-to-date project schedule can be found by visiting the gateway install schedule.
If you do not see your unit please be patient as we update this schedule frequently. You can also keep up-to-date with what the crews are doing with the current project status page.
Why is my streaming app showing my location in Seattle?
There is a collection of databases which map IP addresses to geographical locations. These databases are maintained by private organizations which are made available to other organizations (e.g. television and media streaming services) to use to customize (or limit) access to their content. You can see a list of some of the GeoIP providers here. Searching the IP address 220.127.116.11 will reflect the current location information from five of these database providers. As you can see one provider, EurekAPI, updated their information before we even reached out in December and is correct. Attempts with the others have not proven so positive. Another resource, http://whatismyipaddress.com/ip/18.104.22.168 shows the correct information as well.
We have made numerous tweaks to our RWHOIS records for the same IP block in an attempt to trigger these provider's processes to update. We'll be watching if these attempts are helpful. These providers do their updates on their own time schedule and using their own criteria we are somewhat at their mercy to update themselves.
Do I need a fiber extension?
During the gateway installation, the SRC installer will talk with you about your need for a fiber extension and your options. He can give you a quote for any extra work, and if you approve the work you will be able to schedule it for a later date. Please see the infographic located on our in-home setup page.
What is a UPS?
A UPS (Uninterruptible Power Supply) is an auxiliary battery power supply. The battery serves as standalone backup power to your gateway device in the event of a power outage, your gateway device will maintain power for continued internet and phone service. Note that connected devices will also require their own backup power. Your UPS can provide up to 8 hours of backup power. If you will be relying on the SRC telephone service, you will need a UPS to use your phone during PG&E outage periods. You can read more about the UPS here.
How do I know if my unit is open for home installs?
We are currently on track to add one unit a week for home gateway installation appointments. All subscribers in a newly opened unit will receive a confirmation email from Sea Ranch Connect. Units currently open for home install appointments can be found in the Home Gateway Schedule.
Does Sea Ranch Connect offer email?
No, Sea Ranch Connect does not offer email service. Below are some examples of email service providers where it is easy to create a free email account. They are all free and only require you to fill out some basic information to create your account.
Google Email Account To create your Google email account, click here. Fill-in the information to create your email account.
Outlook Email Account To create your Outlook email account, click here. Fill-in the information to create your email account.
iCloud Email Account To create your iCloud account, click here. Fill-in the information to create your Apple ID and iCloud account.
What can I do with my connection?
There are a number of services you can use with your Sea Ranch Connect connection. Learn more on our What You Can Do with Your SRC Connection page.